Please note that, in line with government advice regarding the COVID-19 Omicron variant, face coverings will be mandatory for visitors to the bank from Tuesday, 30th November.
Our porters will be happy to provide you with a disposable mask if you do not have yours to hand. We would, however, point out that they will be unable to admit customers without appropriate protection (exemptions to the government’s ruling on face coverings can be viewed here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own).
As always, the safety of our customers and staff is our priority and other arrangements remain unchanged. The bank will be open from 9am-4pm, Monday-Friday at our Fleet Street and Lowndes Street branches. We will admit four customers (or households) at a time to the Fleet Street shop, while three more can wait comfortably in the Counting House. At Lowndes Street, one customer or household will be admitted at a time. Safety screens remain in place at both branches and the counter area will be freshly sanitised for each customer.
For the time being, our safekeeping service is available by appointment. Please let your relationship manager or the Cashiers team know when it will be convenient for you to deposit, view or collect items and they will be happy to make the necessary arrangements.
Meetings with relationship managers at 37 Fleet Street will continue to be arranged in advance, although there will always be someone from the relevant team to help you, should you wish to drop into the bank without an appointment. Mail for bank staff working at Lowndes Street should be addressed to 37 Fleet Street, London EC4P 4DQ.
Our telephones are manned at all times; night or day, there will be someone to take your call. Some staff, however, will be working remotely, so please continue, where possible, to contact your relationship manager by email to ensure the swiftest response. Additionally, online banking and our mobile app offer a convenient way to conduct much of your day-to-day banking. If you would like help setting these up, do please let your relationship manager know.
Similarly, if you have any questions about arrangements for visiting the bank, please do not hesitate to contact your relationship manager or the Cashiers team. They will, as ever, be delighted to help.
