Coronavirus: Service Update
Following the government’s announcement of a new national lockdown, we have decided to close our Fleet Street branch from Thursday 5 November until further notice. However, all services offered by Cashiers at Fleet Street (paying in, cash withdrawals, foreign currency and safekeeping) can be arranged by request, with cash or currency orders delivered by courier.
Lowndes Street will also remain open (Monday-Friday, 10am-3pm) for all Cashiers’ services, with social distancing and all necessary precautions observed for the protection of our customers and our staff. You can, of course, also use your C. Hoare & Co. card to withdraw cash at any Automated Teller Machine (ATM).
Staff have adapted effectively to remote working and we will continue to offer all other banking services without interruption. Telephones will, as usual, be manned at all times, but do please continue, where possible, to contact us via email as this ensures the fastest response. Additionally, our online banking service and mobile app provide alternative channels for the completion of much of your day-to-day banking.
Should these interim arrangements pose particular problems for you, please contact your relationship manager who will be happy to help find a solution.
As ever, our thoughts are with all our customers, particularly those more vulnerable to infection, those facing increased isolation in the face of new restrictions, and those whose businesses are suffering. Please do let us know if there is anything the bank can do to help.
